Effective date: July 1, 2026 · Graph Leads, LLC
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Graph Leads, LLC ("Graph Leads," "we," "us," or "our") governing your access to and use of the Graph Leads platform, website, API, and all related services (collectively, the "Service").
By creating an account, checking the agreement checkbox during signup, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use the Service.
We reserve the right to update these Terms at any time. Continued use of the Service after such changes constitutes your acceptance of the revised Terms. We will make reasonable efforts to notify you of material changes via email or in-app notice.
Graph Leads is a business-to-business lead intelligence platform that identifies healthcare providers who may be strong sales prospects based on graph-based network analysis of professional relationships, practice characteristics, and publicly available licensing data.
The Service allows users to:
The Service is intended solely for lawful business-to-business outreach and sales prospecting. We do not provide consumer contact data and the Service is not intended for consumer marketing.
You are solely responsible for ensuring that your use of data obtained through the Service complies with all applicable federal, state, and local laws and regulations. This includes without limitation:
You agree not to use the Service to:
You are responsible for maintaining the security of your account credentials and API keys. You must notify us immediately at robertkittinger@gmail.com if you suspect unauthorized access to your account. We are not liable for any loss or damage arising from unauthorized account access that results from your failure to maintain adequate security.
When you upload a customer list to the Service, that data ("Customer Data") is stored securely using industry-standard encryption. We use your Customer Data solely for the following purposes:
We will never sell, rent, or share your Customer Data with any third party for marketing purposes or any purpose not described in these Terms.
Email domains extracted from your Customer Data (the portion of an email address after the "@" symbol) may be used to enrich our provider relationship graph by identifying practice affiliations and organization networks. This domain-level data does not contain personally identifiable information by itself and helps us provide more accurate lead rankings to all users.
Customer Data you upload is retained in its original form for as long as your account is active. If you delete your account, we will remove your raw Customer Data within 30 days.
Anonymized, aggregated, or de-identified signals derived from your Customer Data may be incorporated into our underlying provider graph database after a period of one (1) year from the date of upload. Once incorporated into the graph in this anonymized form, such signals cannot be individually identified or removed. This enrichment helps improve the quality of our network analysis for all users.
Lead data provided through the Service is derived from publicly available sources including the National Provider Identifier (NPI) Registry, state licensing boards, professional association directories, and other public records. We do not represent that this data is complete, current, or accurate for any particular purpose.
Access to the Service requires a paid subscription. We offer billing by credit card, purchase order (PO), or check for qualifying accounts. Pricing is disclosed during account activation.
For PO and check billing customers, access is gated by a monthly Unlock Key provided upon receipt of payment. Failure to enter a valid Unlock Key will result in restricted access until the key is provided. Keys are non-transferable and valid for a single account.
All fees are non-refundable except as required by applicable law or as expressly stated in a written agreement between you and Graph Leads. We reserve the right to change pricing with 30 days' written notice to your account email address.
The Service, including the provider network graph, ranking algorithms, visualization tools, and all associated software, constitute proprietary technology owned by or licensed to Graph Leads. These Terms grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during your subscription term.
You may not copy, modify, create derivative works of, reverse engineer, decompile, or otherwise attempt to extract the source code of any part of the Service. The network connection topology and ranking methodology are trade secrets of Graph Leads and are not disclosed to users.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, GRAPH LEADS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GRAPH LEADS AND ITS OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall Graph Leads's total cumulative liability to you for all claims arising from or related to the Service exceed the greater of (a) the total fees paid by you to Graph Leads in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100.00 USD).
Indemnification: You agree to indemnify, defend, and hold harmless Graph Leads and its officers, employees, and agents from any claims, damages, fines, penalties, or expenses (including reasonable attorneys' fees) arising from (i) your use of the Service, (ii) your violation of these Terms, (iii) your violation of any applicable law including CAN-SPAM, TCPA, or DNC regulations, or (iv) any claim by a third party that your use of their data was unlawful.
Either party may terminate these Terms and your access to the Service at any time. You may terminate by ceasing use of the Service and requesting account deletion via email. We may terminate or suspend your account at our discretion, including for violation of these Terms, non-payment, or suspected illegal activity, with or without notice.
Upon termination, your license to use the Service ends immediately. Provisions of these Terms that by their nature should survive termination (including Sections 3, 4.3, 7, 8, 10, and 11) shall survive.
These Terms are governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Jefferson County, Alabama.
You waive any objection to jurisdiction or venue in such courts. Both parties agree to attempt to resolve any dispute through good-faith negotiation before initiating formal legal proceedings.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Graph Leads with respect to the Service and supersede all prior agreements and understandings.
Severability: If any provision of these Terms is held to be unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
No Waiver: Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
Contact: Questions about these Terms should be directed to robertkittinger@gmail.com.